Policy Center

Privacy Policy

This policy explains how ZelQuri handles personal data when you browse the website, place an order, make a payment or contact customer service.

Orders

Contact, delivery and order information used to provide the purchase and fulfilment service.

Payments

Payment-related information processed through Stripe and relevant payment networks.

Support

Messages, order references and information needed to respond to customer-service requests.

Technical

Device, browser, log and cookie-related information used for operation, security and site functionality where applicable.

01

Data Controller

The data controller is Shǎnxī xī ruì dé lái shāngmào yǒuxiàn gōngsī liàoxiǎoxiá shǎnxī shěng xī'ān shì yàn tǎ qū dà zhài lù 2 hào dōngfāng mǐlán 11 hào lóu 1809 shì 710077 91610113MACR3OYGXG 77 Shaanxi Xiruidelai Trading Co., Ltd., trading under the brand ZelQuri, registered at Room 1809, Building 11, Dongfang Milan, No. 2 Dazhai Road, Yanta District Xi'an City Shaanxi Province 710077 China, China.

02

Personal Data Categories

Order informationName, delivery details, order contents, purchase history and related fulfilment information.
Payment informationPayment status, transaction references and information received from Stripe or payment networks. Card-security credentials are handled through the payment flow rather than ordinary customer-service email.
Customer serviceMessages, attachments where provided, order references and records of support interactions.
Technical informationDevice, browser, network, log, security and cookie-related information that may be generated when the website is used.
03

Processing Purposes and GDPR Legal Bases

Personal data may be processed to perform a contract, take steps connected with a purchase, provide customer service, process payments, prevent fraud, protect website and transaction security, comply with legal obligations, manage cookies or preferences, and pursue legitimate operational interests where permitted by law. Where processing relies on consent, consent may be withdrawn for future processing at any time.

Contract performance: order handling, payment processing, fulfilment and related customer service are handled where necessary to perform or prepare the purchase contract.
04

Service Providers and Payment Processing

We may use service providers that support hosting, order operations, delivery, customer service, security and payment processing. Card payments are processed through Stripe. Service providers receive personal data only to the extent relevant to the service they provide and subject to applicable data-protection requirements.

05

International Transfers

Because the website serves international customers, personal data may be processed or accessed in countries outside your own. Where data-protection law requires safeguards for an international transfer, appropriate lawful transfer mechanisms are used.

06

Data Retention

Personal data is kept for as long as reasonably necessary for the purpose for which it was collected, including order administration, customer support, fraud prevention, security, accounting, dispute handling and applicable legal obligations. Different categories of information may therefore have different retention periods.

07

Data Subject Rights

Where applicable under GDPR or other data-protection law, you may have the following rights.

Access
Request information about personal data held about you.
Rectification
Request correction of inaccurate or incomplete data.
Erasure
Request deletion where the legal conditions are met.
Restriction
Request restriction of processing where applicable.
Portability
Receive eligible data in a portable form where applicable.
Objection
Object to certain processing based on legitimate interests.
Withdraw Consent
Withdraw consent for future processing where consent is the legal basis.
Complaint
Lodge a complaint with a competent data-protection supervisory authority.
08

Privacy Contact

For privacy, personal data, cookies, consent or data-protection questions, contact privacy@zelquri.com.