Frequently Asked Questions

Orders are usually processed within 1–3 business days.

Orders are dispatched within 3 business days.

You may request cancellation before dispatch by contacting support@zelquri.com. After dispatch, cancellation may no longer be possible.

You may request an address change before dispatch. After dispatch, an address change may depend on the carrier and the shipment status.

Card payments are processed through Stripe.

Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional payment options may be available where displayed on the Payment or Checkout page.

Displayed product prices include applicable tax according to the website’s pricing configuration. Customs or import charges, where applicable, are separate.

Estimated transit time is 7–15 business days after dispatch. This is an estimate and may vary due to destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.

Yes. All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.

Standard shipping is 6$. Orders reaching 50 qualify for free standard shipping.

Orders may be carried by DHL, UPS, FedEx, USPS or YunExpress. The carrier for an individual order may depend on the destination, shipping route and operational arrangements.

Contact support@zelquri.com. We will review the tracking information and investigate with the relevant carrier. If the parcel is confirmed lost, an appropriate resolution will be offered through reshipment or refund.

For goods covered by the standard return policy, request a return within 14 calendar days after receipt by contacting support@zelquri.com.

For a normal change-of-mind or other non-defective return, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.

No. No restocking fee is charged.

Where EU distance-selling rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt of the goods, without needing to give a reason. Applicable mandatory statutory consumer rights remain unaffected.

Our internal target is to process approved refunds within 7 business days after the returned goods are received and the necessary review is completed. This target does not replace or extend any mandatory statutory refund deadline. Your bank, card issuer or payment provider may require additional time to display the refund.

Approved refunds are generally returned to the original payment method.

Yes. Direct exchanges are supported.

For a wrong-size preference, change of mind, personal preference or other non-defective exchange, the customer pays both the return shipping cost and the replacement shipment cost.

The merchant pays the applicable return shipping cost and replacement shipping cost.

The general guide covers S, M, L, XL and XXL. Product-specific size information shown on an individual product page takes priority.

For privacy, personal data, cookies, consent or data-protection questions, contact privacy@zelquri.com.

No. Do not send a full card number, CVV/CVC, PIN or other card security code through ordinary customer-service email.

For orders, cancellation, address changes, shipping, tracking, lost parcels, returns, refunds, exchanges, sizing, payment or general support, contact support@zelquri.com. Business hours: Monday-Friday, 09:00-18:00.