Shipping Policy
Order preparation, dispatch, transit, tracking, delivery charges and international shipping information.
1–3 business days.
Within 3 business days.
Estimated 7–15 business days after dispatch.
Final delivery timing depends on the destination and carrier route.
Address Accuracy
Please provide a complete and accurate delivery address at checkout. You may request an address change before dispatch by contacting support@zelquri.com. After dispatch, any change may depend on the carrier and shipment status.
Carrier Selection
Orders may be shipped by DHL, UPS, FedEx, USPS or YunExpress. The carrier used for an individual order may depend on the destination, shipping route and operational arrangements.
Estimated Transit
The estimated transit time is 7–15 business days after dispatch. Delivery estimates may vary due to destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.
Tracking
All orders include shipment tracking. Tracking information is provided after the order has been dispatched and tracking data becomes available.
Lost Parcels
If a parcel has not arrived for an extended period or appears lost, contact support@zelquri.com. We will review the tracking information and investigate with the relevant carrier. Reasonable delivery information may be requested where necessary. If the parcel is confirmed lost, we will offer reshipment or a refund.
International Orders, Customs and Import Duties
For international orders, applicable customs duty, import charges or customs handling charges are the customer’s responsibility where applicable. Displayed product prices include applicable tax according to the website’s pricing configuration, but this does not mean that all destination-country import charges are included. Mandatory applicable law prevails.