{"id":6520,"date":"2020-12-25T10:05:08","date_gmt":"2020-12-25T10:05:08","guid":{"rendered":"https:\/\/demo4.drfuri.com\/razzi\/?page_id=6520"},"modified":"2026-09-08T12:02:43","modified_gmt":"2026-09-08T12:02:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/zelquri.com\/bsite\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>\n:root{\n  --theme-primary:#6D1A36;\n  --theme-secondary:#C4A35A;\n  --ink:#16181d;--muted:#666b74;--line:#e5e7eb;--soft:#f7f8fa;--soft2:#fbfbfc;--white:#fff;\n  --shadow:0 10px 28px rgba(17,24,39,.055);\n}.entry-content a{color:var(--theme-primary);font-weight:700;text-decoration-thickness:1px;text-underline-offset:3px}.entry-content a:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible,button:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.shell{max-width:1180px;margin:0 auto;padding:44px 22px 70px}\n.mast{display:grid;grid-template-columns:minmax(0,1.55fr) 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var(--line)}details:last-child{border-bottom:1px solid var(--line)}summary{cursor:pointer;list-style:none;padding:17px 42px 17px 0;font-weight:800;position:relative}summary::-webkit-details-marker{display:none}summary::after{content:\"+\";position:absolute;right:2px;top:14px;color:var(--theme-primary);font-size:1.4rem;font-weight:500}details[open] summary::after{content:\"\u2013\"}details .answer{padding:0 0 17px;max-width:850px}\n@media(max-width:800px){.faq-layout{grid-template-columns:1fr}.faq-nav{position:static;display:flex;gap:8px;overflow:auto;padding-bottom:4px}.faq-nav a{white-space:nowrap;border:1px solid var(--line);padding:7px 10px;border-radius:999px}}\n<\/style>\n<div class=\"shell\">\n<header class=\"mast\">\n<div>\n    <span class=\"kicker\">Policy Center<\/span><\/p>\n<h1>Frequently Asked Questions<\/h1>\n<p class=\"lede\">Quick answers about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and customer support.<\/p>\n<div class=\"accent-line\"><\/div>\n<\/p><\/div>\n<aside class=\"meta-box\"><strong>Last updated<\/strong>8 September 2026<\/aside>\n<\/div>\n<div class=\"statbar\">\n<div class=\"stat\"><b>1\u20133 days<\/b><span>Order processing<\/span><\/div>\n<div class=\"stat\"><b>3 days<\/b><span>Dispatch target<\/span><\/div>\n<div class=\"stat\"><b>7\u201315 days<\/b><span>Estimated transit after dispatch<\/span><\/div>\n<div class=\"stat\"><b>14 days<\/b><span>Return request window<\/span><\/div>\n<\/div>\n<div class=\"faq-layout\">\n<nav class=\"faq-nav\" aria-label=\"FAQ categories\">\n<a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy &amp; Security<\/a><a href=\"#support\">Customer Support<\/a><br \/>\n<\/nav>\n<div>\n<section class=\"faq-group\" id=\"orders\">\n<h2><span>01<\/span>Orders<\/h2>\n<details>\n<summary>How long does order processing take?<\/summary>\n<div class=\"answer\">\n<p>Orders are usually processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>When will my order be dispatched?<\/summary>\n<div class=\"answer\">\n<p>Orders are dispatched within <strong>3 business days<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I cancel an order?<\/summary>\n<div class=\"answer\">\n<p>You may request cancellation before dispatch by contacting support@zelquri.com. After dispatch, cancellation may no longer be possible.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I change the delivery address?<\/summary>\n<div class=\"answer\">\n<p>You may request an address change before dispatch. After dispatch, an address change may depend on the carrier and the shipment status.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"payments\">\n<h2><span>02<\/span>Payments<\/h2>\n<details>\n<summary>Which payment processor is used?<\/summary>\n<div class=\"answer\">\n<p>Card payments are processed through <strong>Stripe<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Which primary card brands are shown?<\/summary>\n<div class=\"answer\">\n<p>Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional payment options may be available where displayed on the Payment or Checkout page.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Do product prices include tax?<\/summary>\n<div class=\"answer\">\n<p>Displayed product prices include applicable tax according to the website&#8217;s pricing configuration. Customs or import charges, where applicable, are separate.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"shipping\">\n<h2><span>03<\/span>Shipping<\/h2>\n<details>\n<summary>How long does shipping take?<\/summary>\n<div class=\"answer\">\n<p>Estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate and may vary due to destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Is shipment tracking included?<\/summary>\n<div class=\"answer\">\n<p>Yes. <strong>All orders include shipment tracking.<\/strong> Tracking information is provided after dispatch once tracking data becomes available.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How much is standard shipping?<\/summary>\n<div class=\"answer\">\n<p>Standard shipping is <strong>6$<\/strong>. Orders reaching <strong>50<\/strong> qualify for free standard shipping.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<div class=\"answer\">\n<p>Orders may be carried by DHL, UPS, FedEx, USPS or YunExpress. The carrier for an individual order may depend on the destination, shipping route and operational arrangements.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What happens if a parcel appears lost?<\/summary>\n<div class=\"answer\">\n<p>Contact support@zelquri.com. We will review the tracking information and investigate with the relevant carrier. If the parcel is confirmed lost, an appropriate resolution will be offered through reshipment or refund.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"returns\">\n<h2><span>04<\/span>Returns<\/h2>\n<details>\n<summary>What is the standard return request window?<\/summary>\n<div class=\"answer\">\n<p>For goods covered by the standard return policy, request a return within <strong>14 calendar days after receipt<\/strong> by contacting support@zelquri.com.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays return shipping?<\/summary>\n<div class=\"answer\">\n<p>For a normal change-of-mind or other non-defective return, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<div class=\"answer\">\n<p>No. <strong>No restocking fee<\/strong> is charged.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Do EU consumers have a statutory withdrawal right?<\/summary>\n<div class=\"answer\">\n<p>Where EU distance-selling rules apply, consumers generally have a <strong>14-day statutory right of withdrawal<\/strong> from receipt of the goods, without needing to give a reason. Applicable mandatory statutory consumer rights remain unaffected.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"refunds\">\n<h2><span>05<\/span>Refunds<\/h2>\n<details>\n<summary>How quickly are approved refunds processed?<\/summary>\n<div class=\"answer\">\n<p>Our internal target is to process approved refunds within <strong>7 business days<\/strong> after the returned goods are received and the necessary review is completed. This target does not replace or extend any mandatory statutory refund deadline. Your bank, card issuer or payment provider may require additional time to display the refund.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How are approved refunds returned?<\/summary>\n<div class=\"answer\">\n<p>Approved refunds are generally returned to the <strong>original payment method<\/strong>.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"exchanges\">\n<h2><span>06<\/span>Exchanges<\/h2>\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<div class=\"answer\">\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays shipping for a normal exchange?<\/summary>\n<div class=\"answer\">\n<p>For a wrong-size preference, change of mind, personal preference or other non-defective exchange, the customer pays both the return shipping cost and the replacement shipment cost.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays shipping if the item is damaged, defective, incorrect or incomplete?<\/summary>\n<div class=\"answer\">\n<p>The merchant pays the applicable return shipping cost and replacement shipping cost.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"sizing\">\n<h2><span>07<\/span>Sizing<\/h2>\n<details>\n<summary>Which sizes are included in the general guide?<\/summary>\n<div class=\"answer\">\n<p>The general guide covers S, M, L, XL and XXL. Product-specific size information shown on an individual product page takes priority.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"privacy\">\n<h2><span>08<\/span>Privacy and Security<\/h2>\n<details>\n<summary>How can I contact the privacy team?<\/summary>\n<div class=\"answer\">\n<p>For privacy, personal data, cookies, consent or data-protection questions, contact privacy@zelquri.com.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Should I send card security details by email?<\/summary>\n<div class=\"answer\">\n<p>No. Do not send a full card number, CVV\/CVC, PIN or other card security code through ordinary customer-service email.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"support\">\n<h2><span>09<\/span>Customer Support<\/h2>\n<details>\n<summary>How do I contact customer support?<\/summary>\n<div class=\"answer\">\n<p>For orders, cancellation, address changes, shipping, tracking, lost parcels, returns, refunds, exchanges, sizing, payment or general support, contact support@zelquri.com. Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Policy Center Frequently Asked Questions Quick answers about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and customer support. Last updated 1\u20133 daysOrder processing 3 daysDispatch target 7\u201315 daysEstimated transit after dispatch 14 daysReturn request window OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy &amp; SecurityCustomer Support 01Orders How long does order processing take? Orders are usually processed within 1\u20133 business days. 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