{"id":20581,"date":"2026-07-23T14:00:50","date_gmt":"2026-07-23T14:00:50","guid":{"rendered":"https:\/\/source.kitsid.com\/bsite\/?page_id=20581"},"modified":"2026-09-08T12:02:44","modified_gmt":"2026-09-08T12:02:44","slug":"terms-of-use","status":"publish","type":"page","link":"https:\/\/zelquri.com\/bsite\/terms-of-use\/","title":{"rendered":"Terms Of Use"},"content":{"rendered":"<style>\n:root{\n  --theme-primary:#6D1A36;\n  --theme-secondary:#C4A35A;\n  --ink:#16181d;--muted:#666b74;--line:#e5e7eb;--soft:#f7f8fa;--soft2:#fbfbfc;--white:#fff;\n  --shadow:0 10px 28px rgba(17,24,39,.055);\n}.entry-content a{color:var(--theme-primary);font-weight:700;text-decoration-thickness:1px;text-underline-offset:3px}.entry-content a:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible,button:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.shell{max-width:1180px;margin:0 auto;padding:44px 22px 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class=\"mast\">\n<div>\n    <span class=\"kicker\">Legal Terms<\/span><\/p>\n<h1>Terms of Use<\/h1>\n<p class=\"lede\">Terms governing website use, orders, payments, shipping, returns, refunds and applicable consumer rights.<\/p>\n<div class=\"accent-line\"><\/div>\n<\/p><\/div>\n<aside class=\"meta-box\"><strong>Last updated<\/strong>8 September 2026<\/aside>\n<\/div>\n<nav class=\"terms-index\" aria-label=\"Terms sections\"><a href=\"#scope\">01. Scope<\/a><a href=\"#website-use\">02. Website Use<\/a><a href=\"#product-info\">03. Product Information<\/a><a href=\"#prices-taxes\">04. Prices and Taxes<\/a><a href=\"#orders\">05. Orders<\/a><a href=\"#acceptance\">06. Order Acceptance<\/a><a href=\"#processing\">07. Processing<\/a><a href=\"#cancellation\">08. Cancellation<\/a><a href=\"#address\">09. Address Changes<\/a><a href=\"#payments\">10. Payments<\/a><a href=\"#shipping-fees\">11. Shipping Fees<\/a><a href=\"#free-shipping\">12. Free Shipping<\/a><a href=\"#dispatch\">13. Dispatch<\/a><a href=\"#delivery\">14. Estimated Delivery<\/a><a href=\"#tracking\">15. Tracking<\/a><a href=\"#customs\">16. Customs and Import Duties<\/a><a href=\"#lost\">17. Lost Parcels<\/a><a href=\"#withdrawal\">18. EU Right of Withdrawal<\/a><a href=\"#returns\">19. Returns<\/a><a href=\"#return-shipping\">20. Return Shipping<\/a><a href=\"#exchanges\">21. Exchanges<\/a><a href=\"#problem-goods\">22. Defective \/ Incorrect \/ Incomplete Goods<\/a><a href=\"#refunds\">23. Refunds<\/a><a href=\"#personalised\">24. Personalised Goods Exception Where Applicable<\/a><a href=\"#statutory\">25. Statutory Consumer Rights<\/a><a href=\"#ip\">26. Intellectual Property<\/a><a href=\"#liability\">27. Liability<\/a><a href=\"#privacy\">28. Privacy<\/a><a href=\"#changes\">29. Changes<\/a><a href=\"#contact\">30. Contact<\/a><\/nav>\n<section class=\"term\" id=\"scope\">\n<div class=\"term-no\">01<\/div>\n<div>\n<h2>Scope<\/h2>\n<p>These Terms of Use apply to the use of this website and to orders placed with ZelQuri, operated by Sh\u01cenx\u012b x\u012b ru\u00ec d\u00e9 l\u00e1i sh\u0101ngm\u00e0o y\u01d2uxi\u00e0n g\u014dngs\u012b li\u00e0oxi\u01ceoxi\u00e1 sh\u01cenx\u012b sh\u011bng x\u012b&#039;\u0101n sh\u00ec y\u00e0n t\u01ce q\u016b d\u00e0 zh\u00e0i l\u00f9 2 h\u00e0o d\u014dngf\u0101ng m\u01d0l\u00e1n 11 h\u00e0o l\u00f3u 1809 sh\u00ec 710077 91610113MACR3OYGXG 77 Shaanxi Xiruidelai Trading Co., Ltd.. Mandatory statutory consumer rights take priority where they apply.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"website-use\">\n<div class=\"term-no\">02<\/div>\n<div>\n<h2>Website Use<\/h2>\n<p>Use the website for lawful shopping, information and customer-service purposes. Do not interfere with website operation, security or other users.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"product-info\">\n<div class=\"term-no\">03<\/div>\n<div>\n<h2>Product Information<\/h2>\n<p>Product descriptions, images, availability and product-specific information are presented on the relevant product pages. Product-specific size information shown on an individual product page takes priority over general size guidance.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"prices-taxes\">\n<div class=\"term-no\">04<\/div>\n<div>\n<h2>Prices and Taxes<\/h2>\n<p>Displayed product prices include applicable tax according to the website&#8217;s pricing configuration. Customs duty, import charges and customs handling charges, where applicable, are separate and remain the customer&#8217;s responsibility unless mandatory applicable law requires otherwise.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"orders\">\n<div class=\"term-no\">05<\/div>\n<div>\n<h2>Orders<\/h2>\n<p>When placing an order, provide accurate order, contact and delivery information. Order processing normally takes 1\u20133 business days.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"acceptance\">\n<div class=\"term-no\">06<\/div>\n<div>\n<h2>Order Acceptance<\/h2>\n<p>Order handling may include payment authorization and operational checks before fulfilment. Nothing in this section limits rights that cannot be excluded under applicable consumer law.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"processing\">\n<div class=\"term-no\">07<\/div>\n<div>\n<h2>Processing<\/h2>\n<p>Orders are usually processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"cancellation\">\n<div class=\"term-no\">08<\/div>\n<div>\n<h2>Cancellation<\/h2>\n<p>You may request cancellation before dispatch by contacting support@zelquri.com. After dispatch, cancellation may no longer be possible.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"address\">\n<div class=\"term-no\">09<\/div>\n<div>\n<h2>Address Changes<\/h2>\n<p>You may request a delivery-address change before dispatch by contacting support@zelquri.com. After dispatch, an address change may depend on the carrier and shipment status.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"payments\">\n<div class=\"term-no\">10<\/div>\n<div>\n<h2>Payments<\/h2>\n<p>Card payments are processed through <strong>Stripe<\/strong>. Primary card brands shown are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional payment options may be available where displayed on the Payment or Checkout page.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"shipping-fees\">\n<div class=\"term-no\">11<\/div>\n<div>\n<h2>Shipping Fees<\/h2>\n<p>Standard shipping is <strong>6$<\/strong> for orders below the free-shipping threshold.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"free-shipping\">\n<div class=\"term-no\">12<\/div>\n<div>\n<h2>Free Shipping<\/h2>\n<p>Orders reaching <strong>50<\/strong> qualify for free standard shipping.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"dispatch\">\n<div class=\"term-no\">13<\/div>\n<div>\n<h2>Dispatch<\/h2>\n<p>Orders are dispatched within <strong>3 business days<\/strong>.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"delivery\">\n<div class=\"term-no\">14<\/div>\n<div>\n<h2>Estimated Delivery<\/h2>\n<p>Estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. Delivery estimates may vary due to destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"tracking\">\n<div class=\"term-no\">15<\/div>\n<div>\n<h2>Tracking<\/h2>\n<p>All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"customs\">\n<div class=\"term-no\">16<\/div>\n<div>\n<h2>Customs and Import Duties<\/h2>\n<p>For international orders, applicable customs duty, import charges or customs handling charges are the customer&#8217;s responsibility where applicable. Mandatory applicable law prevails.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"lost\">\n<div class=\"term-no\">17<\/div>\n<div>\n<h2>Lost Parcels<\/h2>\n<p>If a parcel has not arrived for an extended period or appears lost, contact support@zelquri.com. We will review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution will be reshipment or refund.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"withdrawal\">\n<div class=\"term-no\">18<\/div>\n<div>\n<h2>EU Right of Withdrawal<\/h2>\n<p>Where EU distance-selling rules apply, consumers generally have a <strong>14-day statutory right of withdrawal<\/strong> from receipt of the goods and do not need to give a reason for ordinary withdrawal. After giving withdrawal notice, the goods should be returned within the period required by applicable law.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"returns\">\n<div class=\"term-no\">19<\/div>\n<div>\n<h2>Returns<\/h2>\n<p>For goods covered by the standard return policy, request a return within <strong>14 calendar days after receipt<\/strong> by contacting support@zelquri.com. The registered business address is not automatically the return address; the applicable return address is provided in the return instructions.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"return-shipping\">\n<div class=\"term-no\">20<\/div>\n<div>\n<h2>Return Shipping<\/h2>\n<p>For a normal change-of-mind or other non-defective return, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost. For a normal EU statutory withdrawal, the customer may bear return shipping where this was clearly disclosed before purchase and applicable law permits it.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"exchanges\">\n<div class=\"term-no\">21<\/div>\n<div>\n<h2>Exchanges<\/h2>\n<p>Direct exchanges are supported. For a wrong-size preference, change of mind, personal preference or other non-defective exchange, the customer pays both return shipping and replacement shipment costs. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs. No restocking fee applies.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"problem-goods\">\n<div class=\"term-no\">22<\/div>\n<div>\n<h2>Defective \/ Incorrect \/ Incomplete Goods<\/h2>\n<p>Damaged, defective, incorrect or incomplete goods are handled without shifting necessary merchant-responsibility return costs to the customer. Applicable mandatory rights for non-conforming goods remain unaffected.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"refunds\">\n<div class=\"term-no\">23<\/div>\n<div>\n<h2>Refunds<\/h2>\n<p>Approved refunds are generally returned to the original payment method. Our internal target is to process approved refunds within <strong>7 business days<\/strong> after the returned goods are received and the necessary review is completed. This target does not replace any mandatory statutory refund deadline. For an applicable EU statutory withdrawal, the standard original delivery cost is reimbursed where required by law; supplementary delivery cost above the least expensive standard option may be excluded where law permits. Where permitted, reimbursement may be withheld until the goods are received or evidence of return is provided, whichever occurs first under the applicable rule.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"personalised\">\n<div class=\"term-no\">24<\/div>\n<div>\n<h2>Personalised Goods Exception Where Applicable<\/h2>\n<p>If made-to-order, custom-made or clearly personalised goods are offered, they may fall within a statutory withdrawal exception where applicable law permits. This does not exclude rights for defective, damaged or incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"statutory\">\n<div class=\"term-no\">25<\/div>\n<div>\n<h2>Statutory Consumer Rights<\/h2>\n<p><strong>Mandatory Statutory Consumer Rights<\/strong> remain fully applicable. Nothing in these Terms limits rights that cannot lawfully be excluded, reduced or waived.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"ip\">\n<div class=\"term-no\">26<\/div>\n<div>\n<h2>Intellectual Property<\/h2>\n<p>Website content, branding, layout, text, graphics and other protected materials are subject to applicable intellectual-property rights. Use of the website does not transfer ownership of those rights.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"liability\">\n<div class=\"term-no\">27<\/div>\n<div>\n<h2>Liability<\/h2>\n<p>Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law. Consumer remedies and mandatory statutory rights remain unaffected.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"privacy\">\n<div class=\"term-no\">28<\/div>\n<div>\n<h2>Privacy<\/h2>\n<p>Personal data is handled in accordance with the Privacy Policy and Cookie Policy. Privacy and data-protection questions should be sent to privacy@zelquri.com.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"changes\">\n<div class=\"term-no\">29<\/div>\n<div>\n<h2>Changes<\/h2>\n<p>These Terms may be updated from time to time. The current version is identified by the Last Updated date shown on this page. Changes do not remove rights that have already arisen under mandatory applicable law.<\/p>\n<\/div>\n<\/section>\n<section class=\"term\" id=\"contact\">\n<div class=\"term-no\">30<\/div>\n<div>\n<h2>Contact<\/h2>\n<p>For orders, cancellation, address changes, shipping, tracking, returns, refunds, exchanges, sizing, payment or general support, contact support@zelquri.com. For privacy and data-protection matters, contact privacy@zelquri.com.<\/p>\n<\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Legal Terms Terms of Use Terms governing website use, orders, payments, shipping, returns, refunds and applicable consumer rights. Last updated 01. Scope02. Website Use03. Product Information04. Prices and Taxes05. Orders06. Order Acceptance07. Processing08. Cancellation09. Address Changes10. Payments11. Shipping Fees12. Free Shipping13. Dispatch14. Estimated Delivery15. Tracking16. Customs and Import Duties17. Lost Parcels18. EU Right of Withdrawal19. 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