{"id":11,"date":"2026-05-19T05:45:59","date_gmt":"2026-05-19T05:45:59","guid":{"rendered":"https:\/\/source.kitsid.com\/bsite\/?page_id=11"},"modified":"2026-09-08T12:02:44","modified_gmt":"2026-09-08T12:02:44","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/zelquri.com\/bsite\/returns-refunds\/","title":{"rendered":"Returns Refunds"},"content":{"rendered":"<style>\n:root{\n  --theme-primary:#6D1A36;\n  --theme-secondary:#C4A35A;\n  --ink:#16181d;--muted:#666b74;--line:#e5e7eb;--soft:#f7f8fa;--soft2:#fbfbfc;--white:#fff;\n  --shadow:0 10px 28px rgba(17,24,39,.055);\n}.entry-content a{color:var(--theme-primary);font-weight:700;text-decoration-thickness:1px;text-underline-offset:3px}.entry-content a:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible,button:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.shell{max-width:1180px;margin:0 auto;padding:44px 22px 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solid var(--theme-primary);border-radius:50%;display:grid;place-items:center;color:var(--theme-primary);font-weight:900;font-size:.8rem}\n@media(max-width:860px){.return-paths{grid-template-columns:1fr}}\n<\/style>\n<div class=\"shell\">\n<header class=\"mast\">\n<div>\n    <span class=\"kicker\">Policy Center<\/span><\/p>\n<h1>Returns &amp; Refunds<\/h1>\n<p class=\"lede\">Return requests, exchanges, problem goods, refund timing and statutory withdrawal rights.<\/p>\n<div class=\"accent-line\"><\/div>\n<\/p><\/div>\n<aside class=\"meta-box\"><strong>Returns support<\/strong>support@zelquri.com<\/aside>\n<\/div>\n<div class=\"statbar\">\n<div class=\"stat\"><b>14 days<\/b><span>Standard return request window after receipt<\/span><\/div>\n<div class=\"stat\"><b>No fee<\/b><span>No restocking fee<\/span><\/div>\n<div class=\"stat\"><b>Direct<\/b><span>Exchanges supported<\/span><\/div>\n<div class=\"stat\"><b>7 days<\/b><span>Internal refund processing target<\/span><\/div>\n<\/div>\n<div class=\"return-paths\">\n<section class=\"path\">\n<div class=\"path-head\"><b>PATH A<\/b><\/div>\n<div class=\"path-body\">\n<h2>Change-of-Mind \/ Normal Return<\/h2>\n<p>For eligible non-defective items, request a return within 14 calendar days after receipt. The customer pays the return shipping cost. Items may be required to be unused, unworn, unwashed, in original condition and with original tags where applicable.<\/p>\n<\/div>\n<\/section>\n<section class=\"path\">\n<div class=\"path-head\"><b>PATH B<\/b><\/div>\n<div class=\"path-body\">\n<h2>Damaged \/ Defective \/ Incorrect \/ Incomplete<\/h2>\n<p>For problem goods, the merchant pays the applicable return shipping cost. Applicable statutory rights for non-conforming goods remain unaffected.<\/p>\n<\/div>\n<\/section>\n<section class=\"path\">\n<div class=\"path-head\"><b>PATH C<\/b><\/div>\n<div class=\"path-body\">\n<h2>EU Statutory Withdrawal<\/h2>\n<p>Where EU distance-selling rules apply, consumers generally have 14 days from receipt to exercise the statutory right of withdrawal without giving a reason. The customer may bear return shipping where this responsibility was clearly disclosed before purchase.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<section class=\"section\">\n<div class=\"section-head\"><span class=\"section-no\">01<\/span><\/p>\n<div>\n<h2>Return Process<\/h2>\n<\/div>\n<\/div>\n<div class=\"flow\">\n<div>Contact support@zelquri.com within the applicable return window and register the return request.<\/div>\n<div>Wait for the return instructions and the specific return address.<\/div>\n<div>Send the goods back in accordance with the return instructions.<\/div>\n<div>After the goods are received, the return is reviewed and any approved refund or exchange is processed subject to applicable statutory requirements.<\/div>\n<\/div>\n<div class=\"note\" style=\"margin-top:18px\"><strong>Return address:<\/strong> Room 1809, Building 11, Dongfang Milan, No. 2 Dazhai Road, Yanta District\nXi&#039;an City Shaanxi Province 710077\nChina is the registered business address and is not automatically the return address. The applicable return address and return steps are provided in the return instructions.<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"section-head\"><span class=\"section-no\">02<\/span><\/p>\n<div>\n<h2>Return Shipping Costs<\/h2>\n<\/div>\n<\/div>\n<div class=\"ledger\">\n<div class=\"ledger-row\"><strong>Normal return<\/strong><span>Customer pays the return shipping cost.<\/span><\/div>\n<div class=\"ledger-row\"><strong>Problem goods<\/strong><span>Merchant pays the applicable return shipping cost for damaged, defective, incorrect or incomplete goods.<\/span><\/div>\n<div class=\"ledger-row\"><strong>EU statutory withdrawal<\/strong><span>Customer pays the return shipping cost where this responsibility was clearly disclosed before purchase and applicable law permits it.<\/span><\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"section-head\"><span class=\"section-no\">03<\/span><\/p>\n<div>\n<h2>Exchanges<\/h2>\n<\/div>\n<\/div>\n<p>Direct exchanges are supported. For a wrong-size preference, change of mind, personal preference or other non-defective exchange, the customer pays both the return shipping cost and the replacement shipment cost. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost and replacement shipping cost.<\/p>\n<p><strong>No restocking fee<\/strong> is charged.<\/p>\n<\/section>\n<section class=\"section\">\n<div class=\"section-head\"><span class=\"section-no\">04<\/span><\/p>\n<div>\n<h2>EU Original Delivery Cost<\/h2>\n<\/div>\n<\/div>\n<p>When an EU consumer validly exercises an applicable statutory right of withdrawal, the standard original delivery cost must be reimbursed where required by consumer law. If the customer paid the website&#8217;s standard shipping fee of <strong>6$<\/strong> and that amount is the standard delivery cost that must be reimbursed under applicable law, it will be included in the statutory reimbursement.<\/p>\n<p>If the customer chose a more expensive delivery option than the least expensive standard delivery offered, the supplementary amount above the least expensive standard delivery cost does not have to be reimbursed where applicable law permits.<\/p>\n<\/section>\n<section class=\"section\">\n<div class=\"section-head\"><span class=\"section-no\">05<\/span><\/p>\n<div>\n<h2>Refund Timeline and Method<\/h2>\n<\/div>\n<\/div>\n<p>For standard approved refunds, our internal processing target is within <strong>7 business days<\/strong> after the returned goods are received and the necessary review is completed. A bank, card issuer or payment provider may need additional time to display the refund. This internal target does not extend, reduce or replace any mandatory statutory refund deadline.<\/p>\n<p>For an applicable EU statutory withdrawal, reimbursement follows the mandatory statutory deadline. Where permitted by law, reimbursement may be withheld until the returned goods are received or the customer provides evidence that the goods have been sent back, whichever occurs first under the applicable rule. Approved refunds are generally returned to the <strong>original payment method<\/strong>.<\/p>\n<\/section>\n<section class=\"section\">\n<div class=\"section-head\"><span class=\"section-no\">06<\/span><\/p>\n<div>\n<h2>Exceptions Where Applicable<\/h2>\n<\/div>\n<\/div>\n<p>If made-to-order, custom-made or clearly personalised goods are offered in the future, such goods may fall within a statutory withdrawal exception where applicable law permits. This does not remove rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory consumer rights.<\/p>\n<\/section>\n<section class=\"section\">\n<div class=\"section-head\"><span class=\"section-no\">07<\/span><\/p>\n<div>\n<h2>Statutory Rights<\/h2>\n<p>Nothing in this policy limits mandatory statutory consumer rights.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Policy Center Returns &amp; Refunds Return requests, exchanges, problem goods, refund timing and statutory withdrawal rights. Returns support 14 daysStandard return request window after receipt No feeNo restocking fee DirectExchanges supported 7 daysInternal refund processing target PATH A Change-of-Mind \/ Normal Return For eligible non-defective items, request a return within 14 calendar days after receipt. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zelquri.com\/bsite\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zelquri.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zelquri.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zelquri.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zelquri.com\/bsite\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/zelquri.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":24414,"href":"https:\/\/zelquri.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions\/24414"}],"wp:attachment":[{"href":"https:\/\/zelquri.com\/bsite\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}